ravitrack

Help

A question, a problem, an idea? Use the contact form or write to contact@ravitrack.com: we reply within 48 hours.

For the runner

How are my split times calculated?

Ravitrack converts each section into effort kilometres (distance + climbing ÷ 100 + descent ÷ 300) and applies a fatigue factor that grows after 3 hours of racing. With a target time, everything is adjusted so the total matches it, stops included. Without one, your flat pace is used. You can force the time of any section.

I don't have the GPX of my race. Can I still use Ravitrack?

Yes. Enter the total distance and elevation, then each aid station with its kilometre and the climbing and descent since the previous one. You get your split times; during the race, your crew sees your position on the map without matching to the route. You can add the GPX later: everything you entered is placed on it by kilometre.

Why does Ravitrack ask for location access "Always"?

To keep sending your position when the screen is off and the phone is in your pack. Ravitrack only uses it between "Start the race" and the finish, and shows an indicator the whole time.

Android stops tracking during my race. What can I do?

Some phones (Samsung, Xiaomi, Huawei…) stop apps in the background to save battery. In the race-day checklist, Ravitrack shows you how to exclude it from battery optimisation on your phone. Turn off battery saver mode before the start.

What happens without network?

Your positions are kept on your phone and sent as soon as the network comes back. Your crew sees "No signal" and an estimated position based on your pace.

How much battery does live tracking use?

Our target is less than 4% per hour on a recent phone. Below 20% battery, Ravitrack suggests sending positions every 20 minutes instead of 10. For races over 12 hours, carry a power bank.

For the crew

How do I follow a runner?

Install Ravitrack, create an account, then open the invitation link the runner sent you, or tap "I was invited" and enter the 6-character code. The race appears in "My crew races".

Do I need to pay to follow a runner?

No. Crew members follow a Premium runner for free.

How reliable is the estimated arrival time?

It compares the runner's actual time with the plan, from the start and over the last 2 hours, then applies that ratio to what is left. If the last position is more than 10 minutes old, the app also shows an estimated position, clearly labelled as such.

Account and subscription

How do I cancel Ravitrack Premium?

On iPhone: Settings → your name → Subscriptions → Ravitrack. On Android: Google Play → Profile → Payments and subscriptions → Subscriptions → Ravitrack. Access stays active until the end of the paid period.

I changed phones. How do I get my races back?

Install Ravitrack and sign in with the same account (Apple, Google or email): your races, products and checklists come back. For the subscription, tap "Restore purchases" in your profile.

How do I delete my account and data?

In the app: Profile → "Delete my account". Your account, races, positions and files are erased. You can export your data first from the same screen. See the privacy policy.